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Frequently Asked Questions

Can I change the locks on my home?

Generally, no. Any changes can affect the ability of our staff to respond to calls, lock outs, or maintenance requests in a timely manner. Please contact us if you need to re-key your home.

How do I give my 30-Day Notice?

Please be sure to indicate your name, the date, your address, phone number, forwarding address (if known), and last day of tenancy (if longer than 30 days from the date of submission). If you are living in a roommate situation, please indicate whether all tenants are vacating or just yourself. Roommate situation may require additional paperwork to be completed.

Do I have to be present for a service technician to perform work?

No, you do not have to be present when work is being performed. To allow for more speedy repairs, please consider giving permission to enter.

How do I make a rent payment?

Rent payments are accepted in a few different ways. The quickest & most efficient way is to sign up for our online payment system with PayLease. All you need is a valid email address & your account number. There is a convenience fee and the amount depends on how you pay. These fees are collected by PayLease, who is our online payment management company.

 

You can mail a check or money order to:

Scott Management, LLC,

130 SW 2nd Ave, Ste 103, Canby, OR 97013

You can also drop your payment off to our office or at an onsite dropbox, if available. We have a payment drop box outside our door or bring inside during business hours.

Do I need Renter's Insurance?

We highly recommend it for your protection. We carry insurance on the building, but it does not cover your belongings inside the unit.

How do I submit a maintenance request and how soon will my request be completed?

Call our office at

(503) 266-2549

-or-

Submit a maintenance request from the website under the Residents Tab

-or-

Submit a maintenance request through the tenant portal

We try to respond to non-emergency requests within 48-72 business hours. Have you given us permission to enter? This results in more speedy repairs.

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